We’re super proud and delighted to tell you that our excellent customer service has been recognised with an award from WhatClinic.com. This handy healthcare search engine helps patients find, compare and book the clinics to suit them in more than 135 countries. It lists over 120,000 clinics and its aim is to empower patients by giving them access to the information they need to make a decision.
Our Excellent Customer Service Award is based on patient feedback, combining scores for excellent customer service and timely consumer feedback. Our lovely patients rated us on how well we treated them, including how quickly they were contacted and seen, and how happy they were with the treatment.
Although we’re pretty chuffed to have been recognised for our commitment to customer service, we’re not surprised, because we always try to make sure your experience at Bruntsfield Dental is the best it can be. We’re so pleased to have had such positive feedback from our patients and promise to keep up the good work!
As well as being an award winning practice, we’re also a Denplan Excel accredited one, which means we’re quality assured. It also means you can be reassured by the following:
- We deliver our dental services in line with current good practice and regulation.
- We have committed to keeping you informed about the care and treatments we provide.
- We encourage you to be involved in the decision making process and motivate you to take care of your oral health.
- We provide quality care and are committed to continuous improvement.
- We have your best interests at heart.
Other Denplan Excel benefits:
- We use the innovative DEPPA patient assessment tool to effectively assess and monitor your oral health, as well as your disease risk, which assists our planning and measurement of clinical outcomes.
- The Business Development and Patient survey offers a confidential way for you to give feedback on the care you receive and makes sure your views will be heard and acted upon.
Denplan Excel is a prestigious certification recognised by the British Dental Health Foundation that encourages practices to deliver the highest level of service and help patients maintain great oral health.
Our WhatClinic.com award and Denplan Excel Accreditation both go to show how committed we are to putting you first and making sure you keep on smiling – before, during and after your appointments.
